24/7 & Remote Helpdesk
Real-time remote software support that eliminates travel time.
Overview
We operate every day, all day long, for remote assistance regarding handling systems: automated warehouses, AGV conveyors, palletisers and resorting robots. Real-time remote software support that eliminates operators' travel time and restores plant operation very quickly.
To ensure full operation and efficiency of the automation solutions, we offer support services to handle any operational emergency: remote assistance active 24/7 managed in-house, support activities and help desk via VPN directly on the PC/PLC installed on the customer's plant.
Active services
Support hours
Our dedicated in-house team is available with different support options: 08:00–18:00 Monday to Friday, 06:00–21:00 Monday to Friday, up to full 24/7 coverage. To take your calls and provide the necessary support in real time, including by connecting to the plant remotely.
Support
A skilled Trascar team is available 24/7 to provide all the guidance needed to solve problems, as well as answers to general questions or specific issues regarding the hardware and software parts of the integrated-logistics solutions developed by Trascar.
Remote assistance
In the event of faults and plant stoppages, the Trascar assistance service is always active, providing the customer with the necessary telephone support in real time. The remote-assistance service is organised and managed in-house by Trascar personnel. A PC/PLC software technical support connects via VPN to the PC/PLC installed on the customer's plant, thus eliminating the travel time of the operators assigned to the intervention and restoring operation very quickly.
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